customer retention
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Hotel Rewards
Are Hotel Reward Programs Sustainable in the Long Run
Hotel reward programs, once a lure for loyal guests, now face scrutiny. Balancing perks with profitability poses a challenge. As travelers seek value, can these programs adapt to remain sustainable in an ever-evolving hospitality landscape?
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Miles Guide
Is Mileage Expiration a Scheme to Force Loyalty
Frequent flyer miles often expire, nudging travelers to remain loyal or risk losing rewards. Is this a clever loyalty tactic or a scheme to compel commitment? The debate on mileage expiration reveals its strategic layers.
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